Refund policy

ELSYS STORE RETURN POLICY AND LIMITED WARRANTY

ELSYS strives to provide the best customer experience by offering quality products, both new and refurbished.

We provide assembled OEM products as well as components for building custom projects. ELSYS discourages customers from buying any product simply to "try out" without first researching their product needs. When a product is returned they are now used and can no longer be ethically sold as new.  If encouraged, these type of transactions would leave us with a large inventory of used products at a significant cost to us. 

It is highly recommended that a buyer thoroughly research their custom project, components, compatibility and/or configuration as well as the availability of adequate and compatible cellular service and carrier bands, prior to purchasing a product.

The US Elsys store allows up to 90 days for returns. The return of any new or refurbished, non-defective product will be subject to a minimum restocking fee of ten  percent (10%).  Additional fees may be warranted where a returned product was physically damaged and/or missing components and/or accessories (more details below).

NOTE 1 : We do not refund the shipping costs incurred from your orders that have been shipped, those services have been rendered and costs used. This is not included in  the calculation of your restocking fee. No exceptions.

NOTE 2 : Any products returned will possibly be charged more than a 10% restocking if the product is/has:

  • packaging that is damaged or missing.
  • Visible or non-visible (internal) product and/or accessory damage, scratches, or anything is dirty in any way.
  • Missing or damaged, accessories and components.
  • Device settings not returned to factory defaults.
  • Any factors that bar the product from being ethically resold as like-new condition.

ELSYS recommends for a customer to read and understand what is warrantied and what is excluded from the limited warranty.

All refunds will be processed back to the original payment method at the time of purchase. Refund processing time is not in control of Elsys and may take multiple business days to complete. Please check with your banking service with any questions on charge processing times.

Engage returns from within your logged in customer account: https://store-account.elsys.com